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Thread: Common Problems / FAQ

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    Common Problems / FAQ

    Please check with the list of questions / answers below BEFORE posting your question. Please remember, everyone on the forum is volunteering their time and effort and for the most part have day jobs as well! It may take a little time to respond to your post but we'll try to help as quickly as possible.

    Q. Sam Knows (https://reporting.samknows.com) does not recognise my password or let me in
    A. First, try using the MAC address of your unit (it's underneath on a sticker). If that doesn't work, click on the "Forgotten Password" link and follow the instructions to reset your password.
    Last edited by RobL; 26-02-2012 at 01:21 PM. Reason: Calrified process - MAC address for new units

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