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Thread: How long until we see some data?

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  1. #1

    How long until we see some data?

    I'm sure I'm being impatient, but how long does it take for the graphs at samknows to populate with data?

    I can see packet loss and latency, but the download stream still claims to have no data. Perhaps the box starts out with smaller tests first?


  2. #2
    Hi Ben,

    I don't know the answer to that one i'm afraid, if you are seeing the loss and latency it sounds like it is communicating OK but it may need to get a few more statistics before it is able to update the download details. Maybe give it another week and see what you get.


  3. #3
    You should see something within 2 hours once it is talking back to base. That of course depends on how busy your network is when it attempts each individual test. It will attempt all tests once in each elapsed hour period.

    Do you have any statistics on how busy your network is?
    IM me to chat

  4. #4
    Many people have now had their white boxes for week and so I am curious to know whether there is still a problem with viewing data, and in particular download speeds. If there is then we (the BB Team) can do some focused sleuthing to identify the cause and get it sorted.

  5. #5
    For me at least the only data that shows on the various charts is for Latency, Packet Loss, RTP Jitter and RTP Packet Loss. All the other chart say no data available


  6. #6
    I have received this email a few moments ago from another user:

    Still not functioning for down and upstream. My old fashioned way using even btspeedtester shows around 6.7Mb and 380 for the upload. These figures change very little. I certainly have not been very active using the internet so that is not a reason why it is not doing anything. Would seem they have a problem.

    I agree that there appears to be a problem. There is a meeting of the tech members of the Committee tonight so will put this on the agenda and try to get a quick fix.

  7. #7
    I am in the same position as Ben Wrigley - only a small nember of the data charts show data in them - I have sent amessage to Sam Knows via their website asking when to expect to see data measurements across all the categories.

  8. #8
    I'd give it 24 hours for some of the data points that report 24 hour periods. Although data may be arriving, the query at Sam Knows might want 24 hours worth of values before reporting the graph correctly.

    We can dig into Sam Knows a bit more after a day or so to ask why some values and not others are appearing in their reporting. I can also look into the raw results that are building in our own database, which is created from the Sam Knows database.

    FYI - we have 24 active units out of 63 deployed now which is great. Looking for 63/63 of course!
    IM me to chat

  9. #9
    I've had my white box for about 3 months, and the graphs I see show download throughput data for midnight, 6am, midday, 6pm and then hourly until midnight. It misses out some of the evening download tests when the line is in use.

  10. #10
    I see latency, packet loss, RTP packet loss and RTP jitter, and these all have a daily scale on the graph axis. All other measurements have a weekly scale, maybe we just need to wait a week?

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